🔁 Return & Refund Policy – DakshitaVibe
At DakshitaVibe, we take great care in ensuring that your jewelry reaches you in perfect condition. However, if you receive a damaged, defective, or incorrect product, we’re here to help — with a few simple guidelines.
✅ Return/Refund Eligibility Conditions:
To be eligible for a return or refund, the following conditions must be met:
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📦 Unboxing Video is Mandatory:
A clear parcel opening video is required from the moment the package is being opened.-
The video must be uninterrupted (no cuts or pauses).
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The product must be clearly visible in the video.
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📅 Report Within 2 Days:
You must contact us with the video and issue within 2 days of receiving the parcel. -
🔄 Applicable Only for:
– Damaged products
– Wrong products received
– Missing items in the package
❌ We Do Not Accept Returns/Refunds for:
– Change of mind
– Products damaged due to mishandling after delivery
– Requests made after 2 days of delivery without video proof
📬 How to Request a Return or Refund:
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Email or WhatsApp us at [your support email/number]
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Share your Order ID, Opening Video, and issue clearly
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Our team will review and respond within 2–3 business days
🔒 Note:
We reserve the right to reject any return/refund request that does not meet the above conditions.
✨ Thank you for understanding and supporting our small business! If you have any questions, feel free to contact our support team — we’re here to help!
